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Delivery and Returns

We hope that you are happy with the items you receive. However, should your purchase not be quite what you’re after we are happy for you to return it within 14 days of the order being delivered, for a full refund or exchange.

Items must be returned in a box via recorded delivery in the condition they were sent to you and anything we consider to be opened, mistreated or damaged cannot be replaced or credited.

If you wish to return your order, please email us at with the subject line “ORDER RETURN” and indicate your Order # in the contents of the message. Please note we do not offer a free returns service.

A member of The Lash Inc. customer services will contact you to process a refund, return or exchange upon receipt of the returned items, if necessary. Should you require further assistance, please email to contact us.


- Royal Mail Standard UK & Ireland Delivery: £3.00 or FREE when you spend £30 or more

- Next day delivery (UK only - orders placed before 4pm Monday to Friday* - orders placed on Friday will arrive on Monday): £5.95

- Saturday Delivery *orders placed before 1pm on Friday- £9.99

- Europe Signed for delivery- £11.99 or FREE when you spend £50 or more

-International delivery- £12 or FREE when you spend £50 or more

* Subject to stock availability and bank holidays.

Wholesale delivery charges are dependant on the size of order and the destination country.